ITAM

IT Service Management Software for Enterprise Grade IT Operations

Streamline incidents, requests, workflows, and SLAs through a unified service management platform.

Common Challenges in IT Service Management

Many organizations rely on emails, spreadsheets, or basic ticketing tools to manage IT services. This results in missed SLAs, lack of accountability, repeated issues, and poor visibility into service performance. Without proper workflows and escalation mechanisms, IT teams become reactive instead of proactive.

Slow incident and request resolution

No SLA tracking or escalation visibility

Repeated IT issues and downtime

Limited reporting and accountability

Core Capabilities of MeltX IT Service Management

Designed to support structured, scalable IT service operations.

Incident & Request Management

Manage incidents and service requests through structured ticketing workflows.

SLA & Escalation Management

Define SLA rules, response timelines, and escalation matrices to ensure timely resolution.

Asset Linked Service Operations

Service tickets are directly linked to IT assets and configurations.

Workflow Automation

Standardize service processes using configurable workflows.

Service Reporting & Analytics

Gain insights into ticket volumes, resolution times, SLA compliance, and recurring issues.

Benefits of ITSM

An innovative, organized approach to ITSM that guarantees service quality, lowers operational risk, and maximizes the return on your investment in IT infrastructure confidently.

Risk Averse Changes

Ensure stability by controlling and documenting every system change before it impacts service.

Measurable Service Quality

Consistently meet and exceed Service Level Agreements (SLAs) with reliable performance tracking.

Service Cost Optimization

Transform spending by proactively optimizing service resources and eliminating operational waste.

Proactive Problem Solving

Shift from reacting to fixing. Identify root causes and eliminate recurring issues entirely.

Why Choose MeltX for IT Service Management

Asset-linked ticketing & workflows

Unlike standalone ticketing tools, MeltX ITSM is tightly integrated with IT Asset Management and Fixed Asset Management. This asset-centric approach enables faster root cause analysis, improved accountability, and better service planning while maintaining enterprise-grade governance and security.

Configurable SLA rules

Audit-ready logs & reporting

Secure and scalable architecture

Ready to See MeltX in Action?

Schedule a personalized demo with our team and explore how
MeltX fits your organization.