RTI management software for statutory timelines that cannot slip
MeltX RTI Management is a government track module from MeltX Software Solutions, Pune, India.
- Full RTI lifecycle from application receipt to closure
- Statutory timelines tracked, with escalation before the limit is reached
Application register
30 day limit- RTI/2026/0412Ward office, Thane21 days left
- RTI/2026/0409Water supply dept.7 days left
- RTI/2026/0398First appeal3 days left
- RTI/2026/0391Transferred u/s 6(3)12 days left
Clock runs from receipt. Transfers and appeals carry their own limits.
- Role based workflows for PIO, Assistant PIO and First Appellate Authority
- Complete audit trail and disclosure reporting
THE PROBLEM
RTI compliance fails on the calendar, not on the answer
The information usually exists. What goes wrong is the process around it: an application sits in a dak register for a week, reaches the wrong section, is transferred late, and the thirty day limit passes while the file is in transit. Penalties, appeals and adverse Commission observations follow, all from a timing failure rather than a refusal.
Applications tracked in physical registers
Receipt, allocation and dispatch are recorded in separate registers, so nobody can say where a given application is today.
Timelines counted manually
The thirty day limit is calculated by hand for each application, which means it is calculated wrongly or too late.
Transfers that lose days
An application meant for another public authority sits before it is transferred, and the delay is attributed to the receiving office.
No consolidated disclosure position
Annual returns and Commission queries are answered by collecting numbers from sections rather than by reading a report.
CAPABILITIES
What RTI Management actually does
Four capability pillars, each grounded in the mechanism behind it rather than in adjectives.
End to end RTI lifecycle
Application, fee, allocation, response, appeal and closure handled as one tracked case.
- Register applications received online, by post or over the counter, with a unique case number issued at receipt.
- Capture application fee and any additional fee raised for copying or inspection, with receipts recorded against the case.
- Allocate to the correct Public Information Officer, and record transfers to another public authority with the date they were made.
- Draft, review and issue the response from within the case, and close it with the complete record retained.
SLA tracking and compliance enforcement
The statutory clock runs in the system, not in somebody notebook.
- Track the statutory response period from the date of receipt, with the shorter timeline applied where life and liberty are involved.
- Escalate before the limit is reached, so a supervisor can act while the response can still be issued in time.
- Track first appeal timelines separately, with their own clock and their own escalation.
- Report cases approaching or past their limit as a live list rather than as a monthly summary.
Workflow and role based processing
Each role sees its own queue and carries its own accountability.
- Separate queues for the Assistant Public Information Officer, the Public Information Officer and the First Appellate Authority.
- Route requests for information to the holding section and track the internal response against its own deadline.
- Record decisions with the section of the Act relied on, including exemptions claimed under Section 8 and Section 9.
- Restrict visibility by role, so applicant details and case papers are seen only by those handling the case.
Audit trails and reporting visibility
Every action dated and attributable, with returns produced from live data.
- Retain a dated, attributable record of receipt, allocation, transfer, response, appeal and closure for every case.
- Produce the numbers required for annual returns and Commission queries from the system rather than by collation.
- Report on disposal rates, pending cases by age, appeals and outcomes across sections and offices.
- Support suo motu disclosure obligations under Section 4 by tracking what has been published and when.
Aligned to the Right to Information Act 2005
The Act sets specific obligations with specific consequences for missing them. The module encodes those obligations as workflow rather than leaving them to individual diligence.
Security and compliance positionStatutory response period
The thirty day period runs from receipt, with the forty eight hour timeline applied where the request concerns the life or liberty of a person.
Transfer of applications
Transfers to another public authority are recorded with their date, since the Act limits how long an authority may take to transfer.
Appeal before the First Appellate Authority
First appeals are tracked as separate cases with their own timeline, decision record and outcome.
Section 4 proactive disclosure
Published categories of information are tracked with their publication and review dates, supporting the suo motu obligation.
PLATFORM FIT
RTI inside the wider governance platform
An RTI response is often a request for records that other modules already hold. Running them on one platform shortens the search and improves the answer.
- Government trackRTI sits alongside the other public accountability workflows MeltX builds for departments.
- Fixed Asset ManagementQuestions about departmental assets are answered from a maintained register rather than a file search.
- Property ManagementProperty and tenancy questions draw on a record that is already current.
- Demolition ManagementEnforcement case histories are retrievable with their notices and hearing records intact.
SECTORS
Where RTI Management is running
The sectors whose deployments include RTI Management. Each page sets out what the register has to answer for in that sector.
FURTHER READING
Guides that cover RTI Management
- PROCUREMENTHow government departments buy software on GeMA walkthrough of the GeM route for software procurement in India: how the process works, what buyers should prepare, and when a tender is used instead.7 min read
- GOVERNMENTAutomating the RTI lifecycle: a guide for public authoritiesHow public authorities can automate the Right to Information lifecycle: statutory timelines, PIO and First Appellate Authority workflows, and reporting.8 min read
What buyers ask about RTI Management
The questions buyers actually ask during evaluation, answered without marketing language.
What is RTI management software?
RTI management software runs the Right to Information process for a public authority. It registers applications, captures fees, allocates cases to the Public Information Officer, tracks the statutory response period, manages first appeals, and retains a dated record of every action taken on the case.
How are statutory timelines enforced?
The clock starts at receipt and runs in the system. Cases approaching their limit are escalated to a supervisor before the limit passes, appeals carry their own separate timeline, and pending cases are reported by age as a live list rather than in a monthly summary.
Can it support annual returns and Commission queries?
Yes. Because every action is recorded against the case, disposal rates, pendency by age, appeals filed and outcomes are produced as reports. That replaces the exercise of collecting numbers from each section whenever a return or a query is due.
RELATED MODULES
What RTI Management is usually deployed with
Demolition Management
Unauthorised construction cases run from detection to closure, with statutory notices, stay orders and field evidence tracked together.
Explore Demolition ManagementProperty Management
Lease allotments, rent recovery, clearances and encroachment status held against every property.
Explore Property Management- FAM
Fixed Asset Management
One register for every physical asset, from purchase order to disposal certificate, with depreciation and audit evidence attached.
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See it against your own register
Configured around your asset classes before the call. Thirty minutes.
- No obligation
- Run on your register
- Answered within a business day